Frequently Asked Questions (FAQ) – KYLALINGERIE
Frequently Asked Questions
1. What sizes do you offer?
We offer a wide range of sizes from XS to 3XL, including extended cup sizes (A–G). Our size guide is available on every product page to help you find your perfect fit. If you're between sizes, we recommend sizing up for comfort.
2. How do I find my correct bra size?
We recommend measuring your underbust and bust with a soft tape measure. Your underbust measurement gives your band size, and the difference between your bust and underbust determines your cup size. You can find our detailed size guide here. When in doubt, our customer care team is happy to assist.
3. What materials are your products made from?
Our lingerie is crafted from premium materials including soft microfibre, stretch lace, silk-touch satin, and breathable cotton blends. All fabrics are carefully selected for comfort, durability, and a luxurious feel against the skin. Full material details are listed on each product page.
4. How should I care for my lingerie?
To preserve the quality and shape of your pieces, we recommend hand washing in cool water with a gentle detergent. If machine washing, use a delicate cycle inside a mesh laundry bag. Avoid tumble drying, bleaching, or ironing directly on lace or embellishments. Lay flat or hang to dry.
5. Do you ship internationally?
Yes, we ship worldwide! We currently deliver to the US, UK, Canada, Australia, and many more countries. Shipping times and costs vary by destination and are calculated at checkout. International orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
6. How long does delivery take?
Standard delivery typically takes 5–10 business days depending on your location. Express shipping options are available at checkout for faster delivery. Once your order is dispatched, you will receive a tracking number via email so you can follow your parcel every step of the way.
7. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided items are unworn, unwashed, and in their original packaging with all tags attached. For hygiene reasons, briefs, thongs, and bodysuits are non-returnable unless faulty. To initiate a return, please contact our team at info@kylalingerie.com.
8. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast dispatch. If you need to make a change or cancellation, please contact us within 1 hour of placing your order. Once an order has been dispatched, we are unable to make amendments, but you can return it once received following our returns policy.
9. Are your products true to size?
Our pieces are designed to fit true to size. However, fit can vary slightly depending on the style and fabric. We always recommend checking the size guide on each product page and reading customer reviews for additional fit insights. If you have any questions about a specific item, our team is here to help.
10. How can I contact customer support?
Our customer care team is available Monday to Friday, 9am–6pm (GMT). You can reach us by email at info@kylalingerie.com. We aim to respond to all enquiries within 24 hours. For urgent matters, please include your order number in the subject line for a faster response.